Frequently Asked Questions

Learn more about what is restricted within our network

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General Enquiries about Black Cat Hosting

Black Cat Hosting was originally founded in 2001, however a change of ownership occurred in August 2018. You can find out more about Black Cat Hosting's current owner, Melanie Bennett, on our About Us page.

Any discounts currently available will be listed on our promotions page.
For Existing Customers: Please contact us via the "Submit Ticket" within your account portal

Potential Customers: please contact us via the "Contact Us" page of this website.
Currently, we accept payment via PayPal and Direct Deposit.
Currently, the services provided by Black Cat Hosting are: Domain Names (Including: Registration, Renewals & Transfers), Website Hosting, Website Design, Logo Design, SSL Certificates.

Website Hosting Packages

Yes! All our hosting packages include 24 hour, 7 days a week, 365 days a year technical support.
How quickly your hosting package will be set up is dependent on your payment method. If you make payment via PayPal, your services will be set up automatically by our system. However, if you choose to make payment via direct deposit, your services will be setup upon receipt of cleared funds.
Please Contact Us! We change change your plan at any time. We might even waive the additional costs of the new plan until your next renewal date!

Website Design

Of course! To design a customised website to suit you, we will request your feedback at numerous points throughout the design process.
The website design process can be long and complicated. However, we will always endeavour to get your website completed as quickly as possible.
However, we will need your input in relation to design aspects of the site and/or information from you to place on the website. If you are slow in responding to these requests for information, this will delay the process
We estimate the average website will be completed within 4-6 weeks depending on response times from you.

Logo & Banner Design

Of course! To design a customised logo to suit you, we will request your feedback at numerous points throughout the design process.
We will endeavour to get a draft logo/banner to you within 2 weeks, however, depending on the complexity of your design this may take longer.

Domain Registration

Yes! If you have any queries or concerns please contact us and we will either perform the registration on your behalf, or talk you through the process step-by-step.
How quickly your domain name registration will be finalised is dependent on your payment method. If you make payment via PayPal, your services will be set up automatically by our system. However, if you choose to make payment via direct deposit, your services will be setup upon receipt of cleared funds.

SSL Certificates

Of Course! If we cannot solve your problem, we will contact the SSL Certificate provider on your behalf to resolve the issue.
Upon payment receipt, we will immediately commence the process of activating your SSL. Some SSL Certificates are established within minutes, while others can take up to 5 days. This is solely dependent on the type of SSL Certificate you have selected.

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